Law FirmPractice areas and the questions each one needs
Five questionnaires out of the box. Your acceptance criteria and your language go on top.
Personal injury
Date of injury, treatment so far, whether anything has been signed, whether a third party was involved: the follow-ups a form never asks, in your order.
Workers compensation
Whether the employer was told and on what date, because late notice ends more comp claims than any other single failure.
Mass tort
High call volume handled the same at 2am as at 2pm, with the screening questions for each tort and a file your team can sort by.
Employment and immigration
A calm, private first contact in the caller's own language, the questionnaire you specify, and a verified callback.
Family and estate practices
Callers who want a person get one when it is urgent; everyone else gets a complete message and a promised callback, never voicemail.
Firms keeping a live service for some hours
Forward the rest to Workup Agent. Nights, weekends and overflow get the full intake instead of a note to call back.
Intake, not just answering
Answering the phone is half the job. The other half is the intake: the questions in your order, the acceptance criteria, the verified contact details and the file your team opens in the morning. Workup Agent does both, on the phone and on the website, and the finished file lands in the CRM or intake system your firm already runs.
Micronetbd implements Litify, Filevine and Salesforce for law firms, so the handoff into your case management system is built by people who know the other side.
A new practice area is a questionnaire, not a rebuild. Firms usually start with the practice that loses the most calls and add the rest once the alerts are flowing.
Put Workup Agent on your firm's line this week
Thirty minutes on a call. Bring your intake questionnaire and we will show you the phone conversation, the website conversation and the file your team receives.