Law FirmFour rings, then a real conversation
Set up per firm with your own number, your greeting, your questions and your rules.
How it works
Set up per business: your number, your greeting, your questions, your urgent rules.
Your line stays yours
Calls ring your desks and apps exactly as they do today. Unanswered after four rings, or outside the hours you set, they forward to Workup Agent's number. If you prefer, we provision a number that Workup Agent answers first and you give that one out for after hours. Nothing changes for callers or for your team when they do pick up.
It answers and listens
A natural voice, your greeting, your business name, the caller's language kept. It asks who is calling and what it is about, and it answers questions from your own knowledge base: hours, locations, directions, what to bring, what happens next. Not from the open internet, and never advice it is not allowed to give.
It logs the call as it goes
The record is written in the first seconds of the call and updated as facts arrive, so a caller who hangs up early is still on file with a number to call back.
It takes the complete message
The reason for the call, the details you require, the best number and time for a callback, read back to confirm. If someone asks for a person, it explains the team is on other calls, takes the full message and promises the callback.
Urgent goes to a person
Matters you define as urgent are transferred live to the on-call phone you choose. Everything else is a promised callback with an alert behind it.
Your team hears within seconds
An email with the caller, the reason, the questions asked and the transcript. Where your CRM, scheduling or intake system is connected, the request lands there too.
The day closes with a log
A daily call log lists every call, who needs a person and why, so nothing waits for someone to remember.
Answering service or Workup Agent
The same job, done differently: one takes a message, the other runs the intake and writes the file.
| Phone answering service | Workup Agent | |
|---|---|---|
| Where it answers | Your phone line | Your phone line (forwarded after four rings, or a number we provision) and your website, by chat or voice |
| What it collects | Name, number, a short message | Who is calling and why, your intake questions in your order, the best number and time for a callback, read back to confirm |
| What you receive | A message to call back | An alert within seconds: contact block, what they need, the questions they asked, the transcript. Then a daily call log |
| When someone asks for a person | Transfers or takes a message | Explains the team is on other calls, takes the full message and promises the callback; transfers only for urgent matters you define |
| Deadlines | Not its job | Flags the file when the clock is the problem, for your team, never for the caller |
| Hours | Contracted hours, or 24/7 at a premium | 24/7, the same at 2am as at 2pm |
| Pricing model | Per minute or per call, sold in blocks | Quoted as a flat plan, not per minute or per call |
| Legal advice | Never | Never. The limits are written into the agent and they hold |
It answers our own phone
Call it, text it, and judge for yourself. The same setup, with your number, your questions and your rules, is what a firm gets.
- Micronetbd runs Workup Agent on its own main line: call (609) 435-1960, let it ring past four rings, and the agent takes your message while our team gets the alert
- Personal injury, workers compensation, mass tort, employment and immigration questionnaires out of the box; your acceptance criteria on top
- Never gives legal advice, never evaluates a case, never tells a claimant a deadline
- Answers the phone and the website with the same information and the same rules
- Every call logged with a transcript, written as the call runs
- Alert within seconds, daily call log every evening
Put Workup Agent on your firm's line this week
Thirty minutes on a call. Bring your intake questionnaire and we will show you the phone conversation, the website conversation and the file your team receives.