Law FirmLegal answering service questions, answered plainly
What firms ask before they put the agent on their line.
Is Workup Agent a replacement for a legal answering service?
Yes, for firms that want the call answered, the intake run and the file written rather than a message taken. It answers the phone on your line after a set number of rings or on a number we provision, and it answers your website 24/7. Firms that keep a live answering service for some hours can still forward the rest to Workup Agent.
Does it give legal advice or evaluate cases?
No. It never evaluates a case, never tells a claimant what their deadline is and never promises an outcome. It collects what your team needs and flags the file when the clock is the problem.
What does my intake team get?
An alert within seconds of each call and each website conversation: the caller's name, number and company, the reason, the answers in your order, the questions they asked and the transcript, plus a daily log of every call. It arrives by email and, where connected, in your case management or CRM: Lead Docket, Litify, Salesforce and others.
Which practice areas does it cover?
Personal injury, workers compensation, mass tort, employment and immigration out of the box, each with its own questionnaire, and your acceptance criteria on top. A new practice area is a questionnaire, not a rebuild.
Does it work in other languages?
Yes. It holds the conversation in whatever language the caller or visitor opened with, and the file your team receives is in yours.
Does it use our existing phone number?
Yes. Your phone system forwards unanswered or after-hours calls to Workup Agent's number, so nothing changes for callers or for your team when they do pick up. Or we provision a number that Workup Agent answers first.
What happens when a caller wants to talk to a person?
It explains that the team is on other calls or away, finds out who they wanted and what it is about, takes the best number and time for a callback and reads the number back. Only matters you define as urgent are transferred live to a phone you choose. Every call is logged and your team is alerted.
How is it priced compared with an answering service?
Answering services are usually sold per minute or per call, in blocks, with a premium for nights and weekends. Workup Agent is quoted as a flat monthly plan rather than per call or per minute, so the cost does not rise with a busy month. Ask for the current plans on the walkthrough.
Can I hear it before committing to anything?
Yes. Call Pandoodle, our own AI receptionist, on (609) 834-3127, text it on (609) 945-6884, or call the Micronetbd office on (609) 435-1960 and let it ring past four rings. The same agent, with your name and your rules, is what goes on your line.
Put Workup Agent on your firm's line this week
Thirty minutes on a call. Bring your intake questionnaire and we will show you the phone conversation, the website conversation and the file your team receives.